Korektnost prodajalca pri reklamaciji palice

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Korektnost prodajalca pri reklamaciji palice


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Gregor_

Friday 04 June 2010 - 19:57:54

Registered Member #42

Joined: Sunday 28 August 2005 - 12:17:06
Posts: 179

Upam, da ne bo kdo tele teme vzel kot namerno reklamo, sem sam sicer nasprotnik tega, vendar to kar sem do�ivel te dni, �elim na vsak na�in deliti z vami za pomo� v bodo�e.

Lansko leto sem v trgovini Sport Danilo (Danilo Bi�al) v enoti �kofja Loka, kupil Greysovo muharico, ki mi je pred 14 dnevi po moji krivdi po�ila. Nekaj �asa sem tuhtal ali uveljavim reklamacijo glede na garancijo ali ne, nato pa sem te dni poklical Bi�ala, ki je brez oklevanja, iz prve uredil reklamacijo v mojo korist in mi takoj zamenjal po�eni del, ter nase prevzel nadaljnje sitnosti z zamenjavo oziroma reklamacijo. Edini stro�ek ob tem je bila seveda po�tnina za po�iljanje v Anglijo.

Zame je to znak po�tenosti in maksimalno korektnega odnosa do kupca, katerega sem pri slovenskih trgovcih redko do�ivel, izjema je Fish&Fun.

LP,

Gregor

CATCH for pleasure - PHOTO for memory - RELEASE for future


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